Frequently Asked Questions
Find answers to common questions about our home essentials
Do you offer assembly services for furniture?
Most of our items are designed for easy self-assembly with included tools. For larger pieces, we offer optional professional assembly services in select locations.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are your materials sustainably sourced?
Leader Online is committed to sustainability. We prioritize eco-friendly materials and partner with manufacturers who follow ethical production standards.
Can I change my delivery address after placing an order?
Address changes can be made within 2 hours of order placement. Please contact our support team immediately for assistance.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If damaged, take photos and contact us within 48 hours to initiate a free replacement or refund.
Do you offer bulk discounts for interior designers?
Yes, we have a dedicated trade program offering exclusive discounts and personalized service for industry professionals.